Emerging Concepts in Marketing Unit VII
Modern
marketing has evolved due to technology, changing consumer behavior, and global
awareness. The following concepts are shaping today’s marketing strategies:
v
Omnichannel Marketing
To
understand omnichannel marketing, we must first understand multichannel
marketing.
Multichannel
marketing is a strategy where a business uses multiple independent channels
(such as websites, social media, email, physical stores, etc.) to reach and
interact with customers.
Example 1: A
clothing brand sells products through:
Physical
retail stores
Website
Instagram
ads
Each
platform works independently without sharing customer data.
Example 2: A company
promotes products via:
Email
marketing campaigns
Facebook
ads
SMS
promotions
Customers
may receive different messages on each channel.
Unlike
omnichannel marketing, these channels operate separately, not fully integrated.